Process mapping is a technique used in business. The concept refers to activities that are involved in the process of what the business does. For example process mapping for an internet company is going to show how the company will operate as well as the actual mapping of the internet site. Process mapping shows how successful a business is going to be.
Process mapping as a term came much later than the actual idea. In the 1920’s the idea of process flow was introduced. Flow process charts were created to show the steps a business would take. Over the years it was renamed to process mapping, and now there are software tools to help. The tools will find activities, drivers, and triggers used to create a successful business.