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November 15, 2006

A Q&A with Yvonne DiVita on innovation

Yvonne%20DiVita%202.JPGIn the weeks leading up to the FORTUNE Innovation Forum in New York City on November 29-30, the Business Innovation Insider is pleased to present a regular series of interviews with innovative thinkers in business and academia. Below, Yvonne DiVita, the president and founder of WME Books (a division of Windsor Media Enterprises) and a leading innovator in marketing to women online, joins us for a special Q&A on innovation:

Q: What are some examples of innovative ways that companies are marketing to women online?

Yvonne DiVita: I'm most impressed by companies that are using new technology - and creating new technology - to reach their market. Naturally, I think women should be dominant in any company's market...because women are the managers of home, house, yard, car, supply cabinet, bathroom, basement, bedroom, and everything in-between. In the last year, I've watched some companies jump on the blogging bandwagon - with a certain measure of success. You have to be willing to be real (admit you're human) for that to work. Recently I convinced Purina pet foods to sponsor a blog about pets, that I would manage and write. As I expected, the blog is becoming popular with pet people. The best thing is that these people are delighted to know Purina is sponsoring the blog. It elevates Purina in their eyes. Since women are big pet owners - and pet lovers - this is an opportunity for Purina to really engage in a dialogue with their customers. They have lots of great stuff on their website, but none of it is interactive. I'm creating an interactive, one-on-one space for pet people to talk pets - and converse with a giant in the pet food world.

Another place marketing to women online works is in books. Blooking, marketing your book via blog, is a win-win because it combines reading (something women enjoy more than men) with conversation, which women also enjoy more than men. Using the online model, how hard would it be for companies to ask publishers for space inside the "search inside this book" feature, to place ads? Relevant ads designed to be eye-catching but not intrusive? For instance, why isn't Dove placing their back to beauty campaign ads in women's books? Not just novels, but business books? Women are desperate to connect with other women! Use this opportunity to show us you really get it!

The truth is - today's interactive market allows companies to go beyond a blog to create connections...by showing us something, instead of just telling us about it. Show us videos and give us music! That's really basic advice dating back to my creative writing days - when we lowly fiction writers struggled to "show, don't tell!" without quite knowing what that meant. Now, it's easy to show-off. You have MySpace, Flickr, and YouTube - with all the ability to be outrageous but effective. Look at the laughing babies - now, there's a way to a woman's heart! Or, the viral email campaigns with puppies and kittens in them! I must get those once a week! I can tell you one way companies are NOT successfully marketing to women online - and that's in the unappealing design of many websites aimed at women. If you're selling jewelry, show me a woman wearing jewelry, like there is on the Simona Fine Italian Jewelry site! AND THEN...connect it to a blog where I can really meet the designers!

Another place that I think bears witness to the innovative nature of marketing online is the rising popularity of sites like Second Life, where you can create a whole new you - i.e. a Second Life that is more controllable than your current life. Second Life avatar-living is taken very seriously by its 1.3 million members - and offers a wide-variety of marketing options. There is ample room for innovation in this "pretend" world - with its real money exchange opportunities. Is this good for marketing to women online? I don't have stats or figures yet, but this growing phenomenon is definitely female-friendly - after all, having complete control over your world - what women doesn't want that?


Q:. What were some of the takeaway lessons from last year's Fortune Innovation Forum?

Yvonne DiVita: Last year's conference was inspiring. The energy emanating from the stage was inspiring - each speaker was very committed to his or her topic. I especially enjoyed Sir Ken Robinson - with his delightful talk on creativity and children. Recently I was recounting that talk with a networking group, and I was surprised by the number of people who felt this focus on creativity and how to be innovative, was off the mark. It was sobering - which means I wasn't presenting it properly - Sir Ken would no doubt have convinced them of the power of innovation, had he been the one speaking. It does go to the reality of language and how people perceive language, though, doesn't it? Innovation to me might be something totally different to you. On the Internet, you need to be thoughtful about that - are you really being innovative - or, is your new campaign insulting or misunderstood? Remember: words have nuances that people read in facial expressions and body language - but on the Net - that often gets lost.

Q: Who are some of the most innovative women in business today?

Yvonne DiVita: First, Ask Patty! is one smart, creative, and totally innovative lady. She's focused on real life experiences for women in the automotive industry. I was privileged to meet her at the Blogher.org conference last July, and she's energetic, fun to be with, but also serious about supporting women and women's issues. Her blog and her website offer a bright, refreshing voice on ways women can excel at life - from new career ideas, to managing a business, to just stepping out of their comfort zone. Patty is so 21st century!

Second, I look at women like Susan Getgood of Getgood Marketing, as the epitome of innovation. Susan is a no-nonsense kinda gal, but she has personality galore! I love shopping with Susan - and just listening to her opinions on life, liberty and the pursuit of chocolate! She works with companies on innovation by learning their innermost secrets - well, by listening and by using creativity to turn things upside down, if need be. Susan isn't out to 'make friends'...she's out to get results. Today, you can't get results without innovating. The key is to know your strengths and weaknesses - and to have someone like Susan there to guide you off that old beaten path leading nowhere, on to a bumpy road that will shake things up. Susan has shown me, time and again, that it's the bumpy road that gets the results. You gotta be willing to innovate to achieve - and innovation takes work. It's not more of the same old, same old. Just ask Susan - she takes no hostages.

Third, my good friend Andrea Learned is tops when it comes to innovation. Why? Because she has the eye and the ear of the younger woman. I'm a baby boomer, and I think we boomers rock and roll - but, I also have two daughters, and they can run rings around me on any given day. I'm not talking Gen X or Gen Y or Echo Boomers. Puh-lease! Can we dispense with the labels? I'm talking real live, gum chewing, pizza eating girls (young women) who have opinions, desires, wants, needs - you name it - that are not being met by marketing today. These young women grew up with technology, they were taught by their Moms (like me!) not to accept anything less than exactly what they asked for. They were told they could be anything they wanted to be, when they grew up (including a doctor, a lawyer, or a truck driver). They adopted their own unique style and approach at a young age, and...now that they're adults, they demand innovation. They're shaking up the status quo by ignoring trends, and by refusing to be tied to labels that say they're one thing or another. When I need to understand this generation better (and when don't I? how can I innovate, connect, grow - without knowing them?), I hop over Andrea's blog and read up on the women who are changing the face of business today - by inspiring the world to innovate on their behalf.

Fourth, and last, my daughters, Chloe DiVita and Maggie DiVita. Chloe is a wife and mom, and in her spare time, also a business woman who is intent upon achievement. She's totally innovative. She started her own blog this year - knowing that this was an opportunity to do something unique in her field (she's the owner of DiVita and Associates, a bookkeeping firm in Colorado) but also because she felt she had something to contribute to clients and small business owners. Chloe makes me proud - beyond expression. As one of the strongest members of the group Andrea writes about, Chloe creates innovation everywhere she goes - merely by using her experiences as a measure of what companies need to do to achieve greater results. Her talent isn't just in connecting the numbers, it's in understanding the problem - and how to solve it with more than math.

Maggie is an overachiever. Most young women with boomer moms are! Maggie is still in school...so she's technically not a businesswoman, but...let's not discount Maggie, and others like her. They're the consumers we all want to reach with our marketing message. Maggie lives in a world of black and white - right and wrong - good and bad, according to her rules. She looks at innovation with a critical eye: is it worth it? Is it real? What's it for? I'm amazed by Maggie's insight into the world of business - when she and I talk. She's studying epidemiology - whew! that's even hard to spell, let alone say!- so business isn't something she's much interested in, per se. She's part of the group of young women who need to be courted by marketers. Innovation only works with her if it's clever, eye-catching, convenient, and worth her time. If you want to know whether or not you're innovative marketing campaigns, or your new, innovative business plan, or your focus on innovation in R&D, is working - get Maggie to look at it. She won't pull any punches. Not even for her old Mom. Makes me shudder, sometimes, but... today, honesty is the best policy. Maggie is honest to the hilt.


Q: What types of questions would you like to ask this year's speakers?

Yvonne DiVita: There are several questions I would ask. What are you doing, today, to work with the real economic powerhouses companies of America - the small and mid-sized businesses - to help them succeed? I mean, are you mentoring small and mid-sized business owners in your industry? Are you reaching out to the core of American businesses and connecting with them to share innovative ideas? MOST of these companies are women-owned - according to the Center for Women's Business Research - and I know for a fact that they are eager for advice and help - and financial support. Whose going to step up to the plate and tackle that job?

Next, What are you doing to encourage young women to become leaders in your company? This year's election has turned the economic and political climate of this country in a new direction - all eyes will be on Nancy Pelosi, I'm sure, and all the talk of Hillary running for president in 2008 is exciting but...within the business environment young women today are disenchanted with the idea of a corner office. And, their significant others (mostly husbands or boyfriends) are standing tall next to them, demanding a change in how business is conducted. Are you embracing that change - or are you stuck in that old Dick and Jane century - where everything was done just so?

Thirdly, Where are your blogs? Come on, now. ALL of you should be blogging. There is no excuse. If you are unsure, unclear, or think blogging isn't for you - we need to talk. Because if you aren't blogging, if your company isn't in the blogosphere (actively or passively), you're in danger of becoming insignificant - at least to women. If we can't reach you - (the real you, not the corporate you) - if you aren't connecting one-on-one with us - we're outta here. Bye-bye!

My last question is about giving back. This question is especially aimed at the women speakers. We just came out of a big election that promises big change. The media is eager to talk about Nancy Pelosi and Hillary Clinton and other newly elected women in office - but, who remembers how that came to be? Who, among you, can stand up and say, "I have Susan B. Anthony to thank for this privilege - of voting in a democratic election." All of you should. If so, how many of you are supporting the Susan B. Anthony House in Rochester, NY? This is an historical building - a thriving part of American history - and of women's rights. The Susan B. Anthony House stands for more than the right to vote - Miss Anthony was a suffragist, a strong believer in women owning property and being independent - she paved the way for all the success we women have today. Yes, I'm championing for the Susan B. Anthony House. I'm championing for national attention and recognition for a woman who put her life and liberty at peril - so we could be equal in the eyes of the law. I'm asking you to build connections to Susan B. Anthony with your employees. Let's all work to make the Susan B. Anthony House a strong a presence in business and politics... let's strive to remember who she was, what she stood for, and why we must never let her hard work be forgotten.

Posted by dominic at November 15, 2006 11:41 AM | Recommend this! | +dlc | +dig

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Comments

Yvonne Divita is a strong,clear and intelligent voice in regards to marketing to women, women's issues and empowering women in business and as consmers.

Great article! Thank you Yvonne for your continued support of AskPatty.com, Inc., as we strive to empower women and dealerships with best practices toward women consumers in the automotive marketplace.

Jody DeVere
President
www.askpatty.com

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